GoNativo Tours

Cancellation Policy

Reservation policies

Under this agreement GoNativo Tours S de RL de CV declares that all rates listed on www.gonativo.mx website are subject to change and exclusively valid for the inquiry date. Rates will only be honored as shown on the website when the service requested is confirmed (a charge of your credit card and a confirmation number provided by GoNativo Tours S de RL de CV is necessary). Upon making a reservation we request your authorization, written and/or verbal, to run the corresponding charge on your credit card and by this you declare to have full knowledge of our Reservation and Payment Policies, Cancellation and Disclaimer Policies.

All reservations are subject to the existing availability at the moment of your request and no confirmation can be issued until receipt of the full payment of the requested service. In some cases, it will be necessary for us to check availability directly with the service vendor before aconfirmation, this process may take up to, and never more than, 24 hours. In case that a service is no longer available, we will send a notification and a refund will be applied. In order to avoid any inconveniences, please make a printout of your reservation voucher (access ticket) and have it ready for check-in to the reserved service. Should a change to a confirmed reservation be needed, please contact our Tour Advisors department and have your confirmation number handy. We strongly suggest reading the CANCELLATION POLICIES section hereinafter. Any changes are subject to availability and rate adjustments when necessary. Our CANCELLATION POLICIES are applicable at all times without exception.

Payment Policies

The amount corresponding to your reservation will be immediately charged to the credit card provided in order to consider it as a confirmed reservation. Please note that your credit card billing statement will show "Your Booking at GoNativo Tours S de RL de CV" as responsible for the charge. VISA, MASTERCARD and AMERICAN EXPRESS are welcome. The currency in which service rates are quoted on www.gonativo.mx website are Mexican Pesos or US Dollars (it will be specified). Mexican Pesos rates will always be charged in Mexican Pesos. For any other currency, the amount to charge will be first converted into US Dollars and the exchange rate prevailing on the transaction date will be applied. This movement may cause a variation of up to 3% above the international fluctuation index for currency exchange and such difference will show on your billing statement.

GoNativo Tours S de RL de CV cannot be held responsible for this variation and upon accepting the PAYMENT POLICIES you acknowledge to have been informed of the exchange rate fluctuation and declare your agreement to the corresponding charge being made into US Dollars.

Cancellation Policies

All cancellation requests must be addressed in writing to info@gonativo.mx or to the assigned GoNativo Tours S de RL de CV tour advisor with the reservation number as the basis reference.

The following general cancellation policies apply:


GoNativo Tours S de RL de CV declares that:

Any claim or comments that the client should present about the services received must be submitted in writing within a period of time no longer than 15 (fifteen) days from travel's end date.

GoNativo Tours S de RL de CV will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional or mental states such as upset, disappointment or frustration, or any other damage, whether physical, mental or emotional, arising from the following:

A full refund will not be granted by GoNativo Tours S de RL de CV in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (acts of God such as bad weather - including hurricanes - earthquakes or war, acts of terrorism or else), circumstances under which GoNativo Tours S de RL de CV is not allowed to obtain full refund from third-party service vendors in view of specific contract terms.

Despite our close communication with our group of service vendors, there is a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, GoNativo Tours S de RL de CV regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service.

When an updated rate happens to be lower than the originally offered to you, GoNativo Tours S de RL de CV will only charge the lower amount. If the updated price is higher than the originally quoted price, GoNativo Tours S de RL de CV will have a Tour advisor that will inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree and decide to cancel, GoNativo Tours S de RL de CV will honor your cancellation request without penalization, therefore GoNativo Tours S de RL de CV and its service vendors will also be released from any responsibility towards compensations that the client may claim and will not be considered liable.